Return Policy

At Alfaparf Milano, we care about customer satisfaction and the quality of our Alfaparf Milano haircare products. This policy applies to purchases made directly through our website within Saudi Arabia, without limiting your statutory consumer rights.

1. Returns and exchange period

You may request a return and refund within the seven days following receipt of your product, provided it has not been used or benefited from, subject to applicable statutory exceptions.

We also offer exchanges during the same period, subject to the conditions below and replacement availability. If a replacement is unavailable, this does not affect your right to an eligible refund.

2. Conditions for returning non-defective products

  • The product must be unused and in its original condition, with its packaging, contents and accessories.
  • Provide your order number, invoice or other proof of purchase from our website.
  • The product must not have been damaged through misuse, improper storage or handling while in your possession.
  • Keep protective seals intact, where present. Opening the outer shipping carton alone is not grounds for rejecting a return.

Due to the nature of haircare products, products that have been used or benefited from cannot be returned simply because you changed your mind. Opening a product container or seal will be assessed according to the product’s condition and applicable statutory exceptions, without limiting your rights concerning defects or non-conformity.

3. Defective, damaged or incorrect products

If you receive a product that is defective, damaged in transit, leaking, expired on delivery, incorrect or inconsistent with its advertised description, contact us promptly after discovering the issue. Please provide your order number and photographs where possible.

Once verified, we will offer a free replacement or a return and refund of the amount due, according to your choice and applicable statutory rights. We cover return and replacement shipping costs and refund delivery charges attributable to the returned product.

Rights concerning defects or non-conformity are not lost simply because the packaging was opened or the issue was discovered after the seven-day period. This does not cover damage established to have resulted from customer misuse or improper storage.

4. Return and exchange costs

For a change-of-mind return or an incorrectly selected product, the customer bears the actual shipping costs associated with returning the product and delivering a replacement, as disclosed before purchase and confirmed when the request is submitted, to the extent permitted by law.

We do not impose a penalty for exercising return rights or deduct administration or restocking fees. For exchanges, any price difference will be collected or refunded according to the replacement product’s price.

5. Promotions and sets

Discounted products are subject to the same conditions. Refunds are calculated using the price actually paid after discounts.

For a change-of-mind return of a set sold as one unit, return the complete set, including its contents and associated gifts. If one component is defective, we will resolve the issue without limiting your statutory rights.

6. How to request a return or exchange

  1. Contact [email protected] or +966565028083 with your order number and the products you wish to return or exchange. You do not need to give a reason for an eligible change-of-mind return within the return period.
  2. We will provide return instructions, shipping arrangements and any applicable costs.
  3. Package the products securely for transport and retain proof of handover to the carrier.
  4. We will inspect the products and explain the outcome, including the reasons for any rejection. Eligibility is based on when you submit your request within the return period; delays in our response or shipping arrangements will not invalidate your rights.

7. Refunds

We process refunds within seven business days of receiving the returned products and verifying eligibility, without unreasonable inspection delays and subject to any applicable statutory deadline.

The amount due, including the corresponding VAT, will be refunded to the original payment method where possible. Cash-on-delivery refunds will be arranged by bank transfer after beneficiary details are verified.

The time taken for funds to appear may vary by bank or payment provider. Proof of refund processing is available on request. Store credit or vouchers will only replace a monetary refund with your agreement.

8. Contact and statutory rights

For return and exchange requests:

Email: [Email Address]

Customer service: +966565028083

This policy is interpreted in accordance with the laws in force in Saudi Arabia. No provision may be applied to reduce mandatory consumer rights, including rights concerning delayed delivery. Customers may refer unresolved complaints to the competent authorities.