Shipping Policy
Shipping Policy
Alfaparf Milano Saudi Arabia – alfaparf.sa
At Alfaparf Milano Saudi Arabia, we are committed to delivering professional hair care products quickly and safely, ensuring a reliable shipping experience across all regions of the Kingdom of Saudi Arabia.
1. Shipping Areas
We ship to all cities and regions within the Kingdom of Saudi Arabia, including main and remote areas, through approved and trusted shipping partners to ensure orders arrive in perfect condition.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Processing time does not include:
- Fridays and Saturdays
- Official public holidays in Saudi Arabia
- During sales seasons and promotional periods, processing times may be slightly longer.
3. Delivery Time
Delivery times vary depending on the customer’s location:
- Major cities: 2–4 business days
- Other cities and regions: 3–6 business days
Note: Delivery times are estimates and may be affected by circumstances beyond our control, such as weather conditions or courier delays.
4. Shipping Fees
- Shipping fees are calculated automatically at checkout before payment.
- Fees may vary based on:
- Delivery location
- Shipment weight
- Selected shipping carrier
- Any free shipping offers will be clearly displayed during checkout.
5. Shipment Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email.
- You can track your shipment directly through the courier’s website.
6. Customer Responsibility
To avoid delivery delays, please ensure that:
- The shipping address is accurate and complete.
- A valid and reachable phone number is provided.
- Someone is available to receive the order or authorize another person to do so.
If delivery fails due to incorrect information, reshipping fees may apply.
7. Delayed or Lost Shipments
- If your order is delayed beyond the expected delivery time, please contact our customer service team for assistance.
- In rare cases of lost shipments, we will coordinate with the shipping company to resolve the issue and compensate the customer according to the applicable policy.
8. Order Inspection Upon Delivery
We recommend inspecting your order immediately upon delivery. If you notice:
- Damaged packaging
- Missing items
- Incorrect products
Please contact us within 24 hours of receiving the order and provide clear photos for review.
9. Customer Support
For any shipping-related inquiries, our Alfaparf Saudi Arabia customer service team is happy to assist you through:
- The Contact Us page
- Official communication channels listed on the website